Privacies

POLICIES AT MIRAVAL LIFE IN BALANCE SPA.

From tips to etiquette to everything else you’ll need to know.

HOW TO SPA

SPA HOURS
Monday to Friday • 6 am – 8 pm
Saturday & Sunday • 6 am – 9 pm

SPA TREATMENT TIMES
Monday to Friday • 8 am – 8 pm
Saturday • 8 am – 9 pm
Sunday • 8 am – 8 pm

SCHEDULING AN APPOINTMENT
To book the perfect treatment or activity, please contact our reservations team who will then be able to guide you toward the right choice. To ensure your preferred time and service are available, we recommend booking in advance. All spa treatments, packages and activities will need to be guaranteed with a credit card.

ARRIVAL TIME
Please allow sufficient time before your treatment to complete a spa consultation form and/or health questionnaire. We recommend you arrive up to 1 hour in advance of your treatment so that you can change, relax and enjoy our spa facilities. Please be advised that late arrivals will result in a reduction of treatment time.
Upon arrival, the spa will provide luxurious towels, robes and slippers, and any amenities required for use during your spa visit.

SPA FACILITIES & ACCESS
The following spa facilities are available at Miraval Life in Balance Spa: sauna, steam room, vitality pool, and changing and relaxation areas.

GYM
Our state-of-the-art gym is equipped with Technogym cardiovascular and strength machines, and a free weights area. Personal trainers are on hand to help you prepare for sporting events, meet specific goals or assist with the creation of a life-changing fitness routine. The gym is available to hotel guests and members.

POOL
The 20-yard lap pool is available to hotel guests, members and day spa guests.

FINISHING SALON/NAIL SALON
Our glamorous salon is dedicated to manicures, pedicures, and professional blowouts. Guests who have booked a hair or nail treatment only will be escorted directly to and from the Blow Dry Bar or Nail Salon.

SPA CAFÉ
Our café offers nutritional and healthy lunches, a selection of freshly crafted juices and specialty alcoholic beverages.

AGE REQUIREMENTS
We are delighted to offer spa treatments for teens 16 to 19 years of age. Those under the age of 16 are eligible to receive hair and nail services only and may not enter or use the spa facilities. Please contact the reservations team for details on treatments available for teenaged guests.

CANCELLATION POLICY
A 100% charge will be incurred for any treatment not canceled at least 24 hours prior to your scheduled time.

SPA ETIQUETTE
Our spa environment is one of relaxation and tranquility. Please respect all spa guests’ right to privacy and serenity. The spa is a mobile phone– and smoke-free zone.

HEALTH CONDITIONS
Kindly advise us of any health conditions, allergies or injuries that could affect your choice of treatment when making your spa reservation.

PREGNANCY
We have specially designed treatments for expectant women or nursing mothers. Please allow our spa team to guide you in selecting which treatments are most suitable during your special time.

MIRAVAL SPA PRODUCTS
To continue your spa experience at home, most products used in our treatments are available at Miraval Life in Balance Spa reception.

VALUABLES
Miraval Life in Balance Spa accepts no responsibility for the loss of valuables or jewelry at any time on the spa premises.

LOST PROPERTY
All lost property found on the premises should be handed in at Miraval Life in Balance Spa reception. Items will be stored for one month. If they are not collected within this time, they will be donated to local charities. Liquids, undergarments and hair brushes are kept for 24 hours only.

PRICES
All prices are subject to change at any time. For your convenience, a 20% service charge will automatically be added to your bill for all services. The service charge will be distributed to the spa therapists and support staff who served you during your experience.

CELL PHONE POLICY
Our cell phone–free atmosphere has been established to support you in having the most wonderful experience possible at Miraval Life in Balance Spa. This Miraval Mode means being fully present and engaged with the magic of your environment and your activities here. Please honor the agreement you signed at check-in and limit your cell phone usage to the outside of the Miraval Life in Balance Spa and Body Mindfulness Center.